Terms & Conditions

Thank you for choosing Jewellery Collective Co. We are committed to providing you with the highest quality jewellery pieces that are crafted with precision and attention to detail. Before making a purchase, we kindly ask you to review our terms and conditions, which outline important information regarding your rights and responsibilities as a customer.

1. Pricing and Payment: All prices listed on our website are in Australian Dollars (AUD) and are inclusive of GST. We accept payment through secure online methods, including credit cards and PayPal. By placing an order, you agree to pay the total amount indicated, including any applicable taxes and shipping fees.

2. Shipping and Delivery: We offer free shipping within Australia for all orders. Please note that delivery times may vary depending on your location. We strive to process and ship orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. Please ensure that the item is in its original condition and packaging. Return shipping costs are the responsibility of the customer, unless the item received is defective or damaged.

4. Product Warranty: All our jewellery pieces come with a 1-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or loss of stones. To make a warranty claim, please contact our customer service team with your order details and a description of the issue.

5. Privacy and Security: We value your privacy and take the security of your personal information seriously. We use industry-standard encryption technology to protect your data during transmission. Please refer to our Privacy Policy for more information on how we collect, use, and protect your information.

6. Intellectual Property: All content on our website, including images, logos, and text, is the property of Jewellery Collective Co and is protected by copyright laws. You may not use, reproduce, or distribute any of our content without prior written permission.

7. Governing Law: These terms and conditions are governed by the laws of Australia. Any disputes arising from your use of our website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Australia.

By continuing to browse and use our website, you acknowledge that you have read, understood, and agreed to our terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer service team.